pub704 Frequently Asked Questions

You must be at least 21 years old to register and play on pub704. Age is verified during registration and through the KYC process. Any account found to belong to a person under 21 will be closed immediately, and any associated balance will be forfeited in line with our Terms and Conditions.

No. Each person may only hold one active pub704 account. Duplicate accounts — whether registered with the same name, mobile number, payment details, or device — are a violation of our Terms and Conditions and will result in the suspension of all associated accounts.

A valid Philippine government-issued ID is required. Accepted forms include a Philippine passport, SSS ID, UMID, PhilSys national ID, driver's licence, or PRC ID. You'll be guided through the upload process from your account dashboard. KYC must be completed before withdrawals can be processed.

You can update your registered mobile number through the account settings section of your dashboard. A verification step will be required to confirm the change. If you're having difficulty updating your number, contact pub704 support through the help section in your account.

pub704 supports deposits in Philippine Peso (PHP) via Philippine online bank transfers and select local e-wallets. The full list of currently available deposit channels is displayed in the cashier section of your account after you log in. pub704 does not accept deposits by credit card or cryptocurrency.

Most deposits reflect quickly once the payment has been confirmed on the sending platform. Processing times may vary slightly depending on the bank or e-wallet you are using. If your deposit hasn't reflected after a reasonable wait, you can raise a query through the support section of your account dashboard with your transaction reference number.

Withdrawals are processed from the cashier section of your account. Your KYC identity verification must be complete before any withdrawal can be processed. Funds are paid out in PHP to your registered bank account or supported e-wallet. Processing times depend on the withdrawal channel selected — details are displayed in the cashier when you submit your request.

Minimum and maximum transaction limits are shown in the cashier section of your pub704 account at the time of the transaction. Limits may vary depending on the payment channel selected. All amounts are in Philippine Peso (PHP).

Local Philippine e-wallets may be available as deposit channels on pub704. The current list of supported payment methods, including which e-wallets are active, is displayed in the cashier section after you log in. Availability can change — always check the cashier for the most up-to-date options.

pub704 offers live casino games (including baccarat, blackjack, and roulette with real dealers), a large selection of slot titles, fish shooting games, and more. You can browse the full game library from the main menu after logging in — sections include Casino, Slots, Slot Games, and Fish Games.

pub704 offers games from established gaming software providers. Slot and RNG-based games use certified random number generators to determine outcomes. Live casino games are conducted by real dealers in real time and follow standard casino rules. No strategy or pattern can predict or guarantee the outcome of any individual game round — gaming involves financial risk.

Yes. pub704 is fully mobile-optimised and works in the browser on any smartphone or tablet. For a dedicated app experience, you can also download the pub704 app — visit the Download page for the latest version for Android and iOS.

Fish shooting games are arcade-style betting games where players use coins to fire at fish on screen. Different fish carry different point values, and your winnings are calculated based on the fish you successfully shoot within the session. The rules and payout structure of each fish game title are displayed within the game itself. Visit the Fish Games section to browse available titles.

Use the "Forgot Password" option on the Login page. You'll receive an OTP to your registered Philippine mobile number, which you can use to set a new password. If your registered mobile number has changed or you can't receive OTP, contact pub704 support through the help section in your account dashboard.

pub704 uses SSL encryption on all pages and connections to protect your data in transit. Account access requires OTP authentication for sensitive actions. Your personal and financial information is handled in accordance with our Privacy Policy. pub704 will never ask for your password or OTP codes over chat or email — if you receive such a request, do not respond and contact support immediately.

Account locks can happen after several failed login attempts as a security precaution — waiting a short period and retrying usually resolves temporary locks. If your account has been suspended, contact pub704 support through the help section. Have your registered name and mobile number ready for identity confirmation. Do not attempt to create a new account while a suspension is under review.

Every registered pub704 account automatically participates in the VIP program starting at Bronze tier. Your tier advances based on your gaming activity on the platform. Higher tiers unlock benefits such as cashback access, faster withdrawal processing, and dedicated support. Your current tier and progress are visible in your account dashboard after you log in. Visit the VIP page to learn more about the full tier structure.

No. All pub704 accounts are enrolled in the VIP program automatically from the moment of registration. There is nothing to apply for — your tier progresses based on your activity on the platform.

Higher VIP tiers on pub704 include benefits such as cashback access, priority withdrawal processing, and in some cases dedicated account management. The full breakdown of tier-specific benefits is listed on the VIP page. Benefits are subject to change — the VIP page always reflects the current program structure.

Log in to your account and go to Account Settings. Select the Responsible Gaming or Limits section to set a daily, weekly, or monthly deposit cap. Reductions take effect immediately. Increases to previously set limits require a cooling-off period before they become active. For more information, visit our Responsible Gaming page.

You can request a self-exclusion of 3, 6, or 12 months, or on a permanent basis, by contacting pub704 support through the help section of your account dashboard. Once activated, self-exclusion prevents all login access for the chosen duration and cannot be reversed mid-period. Promotional messages are also suspended during self-exclusion. Visit the Responsible Gaming page for full details on available tools.

pub704 is built for Filipino players and includes SSL encryption, OTP-secured account access, and responsible gaming tools including deposit limits, session reminders, cooling-off periods, and self-exclusion. Online gaming involves financial risk — always play within your budget, and refer to our Responsible Gaming page if you have concerns about your gaming habits. pub704 is for adults aged 21 and above only.